Shipping Policy

Shipping Policy

At PETTERZ, we're committed to delivering your order as quickly and safely as possible. Please review our shipping policy below for information about processing, delivery times, and shipping updates.

Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order has been shipped, you will receive a confirmation notification with tracking information (where available).

Shipping Times

Estimated delivery times may vary depending on your location:

  • United Kingdom: 5–10 Business Days

  • Europe: 7–15 Business Days

  • United States & Canada: 7–15 Business Days

  • Australia & New Zealand: 8–18 Business Days

  • Other International Locations: 10–20 Business Days

Please note that these are estimated delivery times and may be affected by customs clearance, weather conditions, or courier delays.

Shipping Costs

Shipping charges are calculated at checkout based on your location and the items in your order. We may also offer free shipping on selected products or promotional orders.

Order Tracking

Once your order has been dispatched, you'll receive tracking details (where available) so you can monitor your shipment's progress.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order. PETTERZ is not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package is delayed beyond the estimated delivery timeframe or appears to be lost, please contact our support team. We'll work with the shipping carrier to help resolve the issue as quickly as possible.

Customs & Import Duties

For international orders, customs duties, taxes, or import fees may apply depending on your country's regulations. These charges are the responsibility of the customer.

Need Assistance?

If you have any questions about your shipment or order status, please contact us through the Contact Us page. Our support team will be happy to assist you.